Christmas helplines

My office is now closed for the Christmas break from 24th December until 4th January. However, my team and I will be intermittently checking the inbox for any urgent enquiries which cannot wait until the 4th January.

If your email is urgent, we will get back to you as soon as possible. Please ensure you include your full address and a contact number.

All other correspondence will be responded to after 4th January.

Merry Christmas and best wishes,

Tony Lloyd MP

Rochdale Metropolitan Borough Council

Phone lines open Monday 11am-11.30am; Monday-Friday 5.30pm-8.30am; and anytime weekends and bank holidays.

You can call them for help with:

  • Social services – emergency help, homelessness, children or older people in need of protection or care, faulty lifts and hoists
  • Emergency work on highways – spills, subsidence, accidental damage, flooding, sewerage problems, gritting problems
  • Public emergency – dangerous buildings or damage to public buildings
  • Armed forces – emergency help

You can call council out of hours on 0300 303 8875

Street lighting faults

Phone lines open everyday 5pm-8am. 

Call EON Emergency on 0300 303 8881 for:

  • Dangerous street lighting faults
  • Major street lighting faults
  • Damage to street lights from road accidents
Housing repairs

Phone lines open Monday-Friday 5pm-8am and all day Saturday and Sunday. Call Rochdale Boroughwide Housing (RBH) for emergency repairs only. Email RBH on Call RBH on 0800 027 7769 or 01706 274100

Emergency services – police, fire and ambulance

Find out who to contact in emergencies and for non-emergencies.

Rochdale Foodbank

Telephone: 01706 713701


The RBH homelessness team are available on 0300 303 8548 on the 29th, 30th, and 31st December between 9am and 4.45pm. For homelessness enquiries at all other times over Christmas, please call the Rochdale Council emergency duty team on 0300 303 8875.

Non-urgent repairs can be reported by e-mail on and non-urgent general enquiries on – their team will respond to non-urgent enquiries on their return from 4th January.

Shelter can be contacted on 0808 8004444

RBH emergency repairs line is operating 24/7 throughout the festive period on Freephone 0800 027 7769.


In medical emergencies visit your local hospital 

Call 111 for non-urgent medical advice.


Gas – 0800 111 999 (24 hour emergency helpline)

Electricity – 0800 195 4141 (24 hour emergency helpline)


101 (non emergency)

For details of neighbourhood police teams click here.

Always call 999 in an emergency


Phone 116 123, or email (response time: 24 hours)

The CALMzone

0800 585858

National Domestic Abuse Helpline

0808 2000247


0800 1111

Citizens Advice Bureau

0800 144 8848

Men’s Aid Charity

0333 5670556


0300 1233393

Age UK

0800 0556112

Switchboard LGBT+ Helpline

0300 3300630

LGBT Foundation

0345 3303030